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Add ability to submit jira support ticket via help menu in hypack programs

Jira has a feature called issue collectors that will create a javascript link that will allow users to submit a ticket directly by clicking on the link. This may be a nice feature to have in place to make accessing support more streamlined. If we put the link within the help menu of our more utilized programs we may also be able to set up something that collects information automatically such as the version number, etc.

  • Joshua Sampey
  • Jan 7 2022
  • Completed
Hypack
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  • Joshua Sampey commented
    10 Jan, 2022 06:50pm

    It is definitely not to replace support. Just make an easy way to create a support ticket from within Hypack. I was thinking more of like we currently have with teamviewer. Streamlines the support workflow for the user. If nothing else then put it in the shell. That way users do not have to log into a web page or access email just a one click submit support ticket. This in no way would go to programming. Plus we could automate it to where when a ticket is submitted this way it grabs the licencing information and attaches it to the ticket.

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  • John Lindberg commented
    10 Jan, 2022 04:50pm

    Seems like this would be a road to eliminate the need for a support department. Seems like way too much work to add to EVERY program! Wouldn't help if a program crashes either, or determine if it is a bug, feature or just a dislike from a customer. I would vote a big NO here!

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